Six Sigma Fundamentals Complete Guide to the System
D.H. Stamatis

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Although much has been written touting six sigma and its benefits, many are still confused about what exactly Six Sigma is and why it is extremely beneficial. With a focus on both manufacturing as well as non-manufacturing organizations, Six Sigma Fundamentals demystifies the Six Sigma methodology and provides the reader with a solid understanding of what defines a Six Sigma initiative. Each chapter fully addresses the concepts of the Six Sigma philosophy and explains the methodologies for real-world applications. Six Sigma fundamentals gives a comprehensive overview to the entire process - from understanding the significance of 'customer requirements', the variation-reducing tools, the necessary roles and responsibilities of all employees throughout the organization, all the way to 'Designing for Six Sigma' and 'implementation strategy'. Included with the text is a CD-ROM containing more than 75 ready-to-use Six Sigma forms and a comprehensive glossary. In addition, this CD provides the reader with a typical calculation for Six Sigma capability, a cascading model for identifying the customer's wants, and typical forms that may be used in the course of the Six Sigma implementation process. Contents: Chapter 1: Overview of Six Sigma; Chapter 2: Customer Satisfaction; Chapter 3: The DMAIC Model; Chapter 4: Common Methodologies Used in the DMAIC Model; Chapter 5: Design for Six Sigma; Chapter 6: Common Methodologies and Tools Used in the DCOV Model; Chapter 7: Roles and Responsibilities; Chapter 8: Six Sigma Applied in Non-manufacturing; Chapter 9: Training and Certification; Chapter 10: Implementing Six Sigma; Appendices: Core Competencies, Six Sigma Conversion Table, the Process of QFD, Example the Quality Charts in the QFD Process, Using Binomial and Poisson Distributors, Development Flow for an Automotive Organization. 'a single, straightforward reference book, Six Sigma Fundamentals answers the Quality call all by itself. All organizations have customers and processes to satisfy those customers. Measuring and improving those processes is the backbone of Quality and the specialty of Six Sigma. If you can only have one book, this is it, not only for Six Sigma Green and Blackbelts, but also for anyone involved in the field of Quality.' - Janet MacDonald, Chair American Society for Quality, Greater Detroit Section.