Service Management Operations Strategy & Information Techn

Ocena: 0 (0 głosów)
The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management.New Coverage of Internet and E-commerce Services - Keeping abreast of the current boom in Internet-based services, the authors have added a new chapter focusing on e-commerce and its correlation to the service industry. Examination of Internet services is highlighted by such topics as the design and delivery of electronic services, the electronic service product structure and process structure. Chapter cases emphasize the real-world application of this evolving discipline.New chapter on Services and the Supply Chain - Acknowledging the importance of discussing services within the overall context of the supply chain, the authors have added a new chapter on the subject. Both the movement of goods to the customer (logistics) and the movement of service providers (distributive workforce) to the customer are covered, addressing such important topics as supplier relationships, alliances, and partnerships within the context of modern purchasing. Contributions of information technology are highlighted throughout, offering students the most comprehensive and up-to-date information on how services operates with respect to supply chain concerns and how technology contributes to the operation.New Coverage of Simulation Tied to Service Models - The inclusion of the Service Model Simulation Software is accentuated in this new chapter supplement on Computer Simulation. The process of systems simulation is defined then explored through examples and exercises utilizing Service Model Software.Updated Software coverage of Services and Information Technology - In addition to updating and thoroughly revising the chapter on Information Technology, relevant material on the subject has now been integrated appropriately in all chapters of the book. Wherever a discussion of information technology occurs within the narrative, the reader is alerted to the fact by means of an icon placed in the margin. In this way, the important link between services and technology is made immediately apparent and accessible to students.Improved organization of Quantitative Material - In response to reviewers' suggestions, the quantitative material, previously included as a separate section in the back of the book, is now integrated into the narrative. Simplified quantitative supplements corresponding to and complementing the descriptive material are now placed directly following applicable chapters. This arrangement leads to a clearer understanding on the part of students by encouraging them to examine concepts and applications together.

Informacje dodatkowe o Service Management Operations Strategy & Information Techn:

Wydawnictwo: angielskie
Data wydania: b.d
Kategoria: Ekonomia
ISBN: 978-0-07-118115-0
Liczba stron: 0

więcej

Kup książkę Service Management Operations Strategy & Information Techn

Sprawdzam ceny dla ciebie ...
Cytaty z książki

Na naszej stronie nie ma jeszcze cytatów z tej książki.


Dodaj cytat
REKLAMA

Zobacz także

Service Management Operations Strategy & Information Techn - opinie o książce

Inne książki autora
Service Management with student CD-ROM
Fitzsimmons0
Okładka ksiązki - Service Management with student CD-ROM

Service Management, 4/e by James and Mona Fitzsimmons is the best-selling text in this market and includes fantastic and current examples from the field...

Zobacz wszystkie książki tego autora
Recenzje miesiąca
Z pamiętnika jeża Emeryka
Marta Wiktoria Trojanowska ;
Z pamiętnika jeża Emeryka
Obca kobieta
Katarzyna Kielecka
Obca kobieta
Katar duszy
Joanna Bartoń
Katar duszy
Srebrny łańcuszek
Edward Łysiak ;
Srebrny łańcuszek
Oczy Mony
Thomas Schlesser
Oczy Mony
Rok szarańczy
Terry Hayes
Rok szarańczy
Klubowe dziewczyny 2
Ewa Hansen ;
Klubowe dziewczyny 2
Pokaż wszystkie recenzje
Reklamy