Great Customer Connections
Richard Gallagher

Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioral psychology, any service rep or team can dramatically improve service quality. Great Customer Connections presents a step-by-step program for turning each customer interaction into a peak experience. Adapting scientific research into easy-to-apply practices, the book lets service professionals:• connect with customers and “speak the language” of each one’s unique personality • use the “secret phrases” that make them feel great • tell them anything without upsetting them • stop saying “no”—permanently • defuse any crisis and take command of each interaction even with difficult or unclear customersCombining known principles of behavioral psychology with field-proven techniques, Great Customer Connections is the key to revolutionizing the service quality that you, your team, and your entire company provide.

Informacje dodatkowe o Great Customer Connections:

Wydawnictwo: inne
Data wydania: b.d
Kategoria: Socjologia, filozofia
ISBN: 978-0-8144-7308-5
Liczba stron: 0